SHIPPING POLICY

SHIPPING COST AND DELIVERY TIME

Standard Shipping: $12.99

Express Shipping: $20.99 

VIP Shipping: $29.99 

Express Shipping Cost by Air Shipping: The express shipping cost is $12.99 by Air Shipping.

Processing Time: When the customer places an order, we need 3-7 business days to process the order.

Delivery Time:

• Standard Shipping:It takes about 20-40 business days by Air Shipping to the United States.
• Express Shipping:It takes 10-15 business days by Air Shipping to the United States. 

(*Note: Certain orders may experience longer delays due to the COVID-19.)

TRACKING

Any delivery dates provided by Robytime are estimates. We will send you an email when your order has shipped and you may review your order and shipping & handling information through email information which you could also track your order here(https://www.17track.net/en) with your tracking number.

For more shipping information, you could contact us by leaving a message. We will get back to you in 24 hours.

SHIPPING DETAIL

The shipping time is up to multiple factors, like the destination country, custom, weather and so on, which is really hard to control. This is what we are working on all the time to make it better and improved.

Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.

Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.

Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.

There will be no reshipping arrangement made in case parcels are returned for wrong addresses, incomplete addresses and returned due to unavailability

TAXES & DUTIES

We will not ask for any taxes and duties on our side. Any import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.

The payment of these fees and taxes is the responsibility of the recipient and will not be covered by this website. For further details of charges, please contact your local customs office.
For the United States
Please note that our products do not charge any taxes in the United States.
*All shipping times do not include customs clearance/customs delays. We are not responsible for any other customs/duties that may need to be paid for orders outside the United States.